Handling Unhappy (or Irate) Patients
The following is a situation that recently happened in a physician’s office: A patient came in to complain about the "no show" charge of $50. The administrator along with the billing manager went out to meet with him.....
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Seven steps to an effective termination
Terminations are inevitable within any organization. And knowing how to terminate employees in a way that preserves their dignity while meeting the objectives of the organization is important.
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Collection success rate dependent on length of delinquency
Cash flow is the engine that drives healthcare businesses large and small. Delinquent accounts are the brakes that bring healthcare companies to a screeching halt.
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