Many commonly-followed processes and procedures in medical practices today are simply the by-products of years of habit. Alarmingly few were developed based upon formal study and analysis of patient flow or corresponding work flow.

The gateway to your medical office isn’t the front door. It’s your voice on the phone, because most people initially dial in. For example, if you come across on the phone as hurried, that’s how people might think the practice is. Here are 9 phone etiquette tactics to help your practice come across as helpful, caring, friendly and efficient.

 Physician can and do become disabled. It’s why all providers, physicians or not, should acquire and maintain long term disability coverage. According to insurance professionals I have talked to, Disability Income Insurance claims have increased dramatically over the last several years, along with a disproportionate number of inappropriate denials.